Frequently Asked Questions
Everything you need to know about your Loquet London experience.
What materials are used in Loquet London jewelry?
All our jewelry is crafted from the finest materials, including 14kt and 18kt solid gold, ethically sourced diamonds, and genuine gemstones. Each locket features a precision-cut sapphire crystal glass front and back.
How do I care for my locket and charms?
To maintain the brilliance of your jewelry, clean it gently with a soft, lint-free cloth. Avoid contact with perfumes, lotions, and harsh chemicals, and ensure the locket is securely closed before wearing.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times vary by region, but most international orders arrive within 5-7 business days via our secure courier partners. Duties and taxes are calculated at checkout for most destinations.
Can I return a personalized or custom locket?
Items that have been personalized, such as engraved pieces or custom charm configurations, are final sale. Standard items can be returned within 14 days of receipt, provided they are in original, unworn condition.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website so you can monitor your delivery in real-time.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your personal and payment details. We accept all major credit cards, PayPal, and Apple Pay for a seamless checkout experience.